We (Gemba Nextgen LLP also called Gemba Nextgen Consulting and training) value your satisfaction and strive to provide high-quality online training courses. However, we understand that there may be circumstances where a refund is requested. Please read the following refund policy carefully:
1. Refund Eligibility:
- Refund requests must be submitted within 7 days of purchase.
- To be eligible for a refund, you must not have accessed more than 25% of the course content.
- If you have downloaded course materials or completed the course, a refund will not be provided.
2. Non-Refundable Courses:
- Courses purchased during a promotion or at a discounted rate are non-refundable unless otherwise stated.
- Group or corporate training sessions are non-refundable after the training has commenced.
3. Refund Request Process:
- All refund requests must be sent to our support team via email at hrconsulting@gembanextgen.com with proof of purchase and a brief explanation for the request.
- Refund requests will be processed within 7-10 business days after approval.
4. Refund Denial:
- Refunds may be denied if the request is made after the 7-day period or if more than 25% of the course has been accessed.
- If you have downloaded course materials or completed the course, a refund will not be provided.
- We reserve the right to refuse a refund if we suspect abuse of the refund policy, such as repeated refunds or fraudulent activity.
5. Changes to the Refund Policy:
- We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website.
By purchasing our online courses, you acknowledge and agree to this refund policy.
For any questions or concerns, please contact us at support@gembanextgen.com